Offer · 01
Your agency available 24/7, without queues.
Give your clients a modern self-service portal for requests, documents and contracts — without soliciting your team every time.
Diagnostic · Symptoms
Does this sound familiar?
- Your team spends hours answering the same questions by phone or email.
- Clients call to find out the status of their file.
- Documents are sent by email, lost, requested again.
- A team departure collapses client relationship management.
- Your opening hours limit clients' access to their information.
Method
What RESILIENCE does concretely
- Portal scoping: client journey mapping, definition of priority features.
- User-centred UX design: simple, mobile, no training required.
- Integration with your existing tools (CRM, ERP, messaging).
- Deployment and user acceptance testing with your teams.
- Training and onboarding documentation.
- Post-deployment monitoring with performance indicators.
Adoption · A deliverable in its own right
Driving client adoption
An unused portal doesn't reduce calls. Adoption is a deliverable — not an afterthought.
- Launch communication tailored to your clients (email, letter, in-branch).
- Simplified first-login journey to maximise completion.
- Support for your teams to actively redirect clients to the portal.
- Adoption rate tracking with corrective actions if usage doesn't take off.
Deliverables · Concrete
What you receive
01
Journey mapping
Complete visualisation of client interactions before/after portal.
02
Prioritised backlog
Ordered list of features by value and feasibility.
03
Priority features
High-impact features identified and delivered first.
04
Detailed roadmap
Full sequence with milestones and owners.
05
Tracking KPIs
Dashboard: call volume, delays, satisfaction.
Expected results
What you can measure within 12 months
Inbound calls
on routine requests
Availability
client access to their information
Request processing
faster on average
Start · Within 72 h
Discuss your portal project.
First call free within 72 h. We review your context, your flows, your data. We tell you whether we can help — or not.